Connect Centre has run customer contact operations in Singapore for over 20 years. Our training is designed and delivered by practitioners who manage live contact centres, so every lesson connects directly to the work learners do.
View courseEnquire nowLearn to design, build, configure and test AI agent chatbots for call centre environments using generative AI and conversational AI technologies. Suitable for beginner to intermediate learners. No programming experience is required.
* Indicative. The funding validity period will be published as approved on MySkillsFuture and the course application.
By the end of the course, learners will be able to:
Written Exam (Day 1) and Case Study (Day 2), conducted at the end of each day.
Customer service professionals, call centre supervisors, operations managers, CX and business analysts, digital transformation practitioners and IT professionals.
Able to read, write and understand English; basic computer literacy. Learners bring or are provided a laptop with internet access.
At least 75% attendance and a pass in all assessments. Learners who meet both receive a Certificate of Completion.
| Course run | Dates | Time | Venue |
|---|---|---|---|
| Run 1 | 12 – 13 Jan 2027 | 9:00 am – 6:00 pm | 203 Henderson Road, #10-13, Henderson Industrial Park, Singapore 159546 |
| Run 2 | 09 – 10 Mar 2027 | 9:00 am – 6:00 pm | 3015A Ubi Road 1, #03-01, Singapore 408705 |
Fees are shown before and after GST. Funding amounts are confirmed at registration based on each learner's eligibility.
| Item | Amount (S$) |
|---|---|
| Full course fee (before GST) | 1,000.00 |
| GST (9%) | 90.00 |
| Full course fee (incl. GST) | 1,090.00 |
| Less: SkillsFuture Credit (example, eligible Singapore Citizens aged 25 and above) | (500.00) |
| Balance payable by learner (example) | 590.00 |
SkillsFuture Credit (claimed through MySkillsFuture), PayNow, bank transfer, or company-sponsored invoice.
Funding applies only to course runs that start within the approved funding validity period.
Written withdrawal 14 or more calendar days before the start date: 100% refund. 7–13 days: 50% refund. Fewer than 7 days, or no-show: no refund. If we cancel a run, we refund the fee in full.
Our training operations are led by an experienced management team and delivered by qualified adult educators with contact centre and AI expertise.
Sets the training strategy and is the single point of liaison with government agencies.
Leads training operations, course quality, trainer deployment and learner outcomes.
Oversees adult educator recruitment and appraisal, and financial governance.
Manages invoicing, fee collection, SkillsFuture Credit claims and financial records.
Manages course marketing and ensures all materials follow the marketing guidelines.
Maintains the learning systems, website, training-room IT and data security.
Management team and staff responsible for training and education-related functions.
| Role | Key responsibilities |
|---|---|
| Chief Executive Officer | Sets the training strategy, annual KPIs and budget; chairs the quarterly management review; approves policies, course launches and corrective actions. |
| Management Representative | Single point of contact with the funding agency; makes sure the training provider's terms, marketing guidelines and data requirements are met; leads internal reviews. |
| Training Director | Runs day-to-day training operations; approves course information and marketing content; deploys and observes trainers; analyses learner feedback and TRAQOM results; manages appeals. |
| Training Executives | Handle course registration and confirmation, prerequisite and document checks, attendance (including SingPass e-attendance), assessment records, results submission on the Training Partners Gateway, and learner enquiries. |
| Course Advisor | Gives pre-course advice on course content, fees and funding, refund policy, attendance, prerequisites and completion requirements; gives post-course advice on learning pathways. |
| Course Developer | Develops and reviews the course proposal, lesson plan, courseware and assessment plan with subject matter experts and industry input. |
| Trainers & Assessors | Deliver training and assessments according to the approved lesson and assessment plans; support learners who need help; record attendance and assessment results accurately. |
| HR & Finance Director / Finance Manager | Recruit, induct and appraise adult educators; keep financial records; issue invoices; process SkillsFuture Credit claims and refunds; review financial statements weekly. |
| Sales & Marketing Manager | Prepares marketing materials for management approval; trains and monitors marketing representatives on the Code of Conduct and marketing guidelines. |
| IT Manager | Maintains the LMS, website, training-room equipment, network and data protection controls. |
Training is conducted at our premises, in rooms set up for classroom facilitated training and assessment.
203 Henderson Road, #10-13, Henderson Industrial Park, Singapore 159546
3015A Ubi Road 1, #03-01, Singapore 408705
LearnWorlds LMS for course materials, OneDrive for secure record keeping, SingPass e-attendance for funded courses, and Zoom as a back-up platform for learner support.